Shipping and Return Policy

A. Shipping Policy

After an order is placed, payment must be completed within 24 hours. If payment is not completed within this period, the order may be cancelled.

For sale items or promotional orders, including orders using discount codes or automatic checkout discounts, payment must be completed within 12 hours after the order is placed. Otherwise, the order may be cancelled.

Orders are normally shipped within 24–48 hours after payment is completed, excluding public holidays. The normal estimated delivery time is 2–10 business days.

During promotional events or holiday periods, order processing and shipment may require an additional 5–15 business days.

We do not ship tobacco products to Utah, South Dakota, or Washington.

Orders that qualify for free shipping will be shipped through UPS SurePost or another carrier selected by 70Cigars.

Orders may be shipped in multiple packages or separate shipments.

70Cigars reserves the right to cancel an order due to limited inventory, product quality concerns, payment issues, or other operational reasons.

For fraud-prevention purposes, we may request a photo of your credit card and a valid government-issued identification document.

Some cigars or other products may be opened for quality inspection before shipment. As a result, some boxes you receive may appear to have been opened for inspection.

B. Return Policy

We offer a 15-day return policy. Customers have 15 days from the date of delivery to submit a return request.

To request a return, please contact us at sales@70cigars.com. Return requests may take up to 3 business days to review.

If your return request is approved, we will provide you with return instructions. Items returned without prior approval will not be accepted.

To be eligible for a return:

  • The item must be in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • The original cellophane wrapper on cigars must remain intact.

  • Cigars that have been cut, smoked, or partially used cannot be returned.

  • Opened pipe tobacco products cannot be returned.

  • Any complimentary gifts or promotional items included with the original order must also be returned.

For approved returns, the original shipping fee is non-refundable. Customers are responsible for return shipping costs unless the return is caused by our error, a damaged product, or an incorrect item.

We do not accept returns for sale items, gift cards, mobile app subscriptions, or items marked as final sale.

C. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at sales@70cigars.com.

Please include the following information:

  • Your order number

  • Photos of all sides of the shipping package

  • Photos of the damaged, defective, or incorrect item

  • A brief description of the issue

Once we receive all required information, we will review the matter and provide an appropriate solution.

If the issue is confirmed to have resulted from shipping damage, a defective product, or an incorrect item sent by us, 70Cigars will cover the return shipping cost.

D. After-Sales Service

We provide after-sales support for eligible products within 14 days from the date of delivery.

To request after-sales service, please contact sales@70cigars.com.

Requests submitted more than 14 days after the delivery date will not be accepted.

E. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved.

If approved, the refund will be processed within 10 business days. Depending on the circumstances, the refund may be issued to your original payment method or provided as store credit.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

Mobile app subscriptions and gift cards are non-refundable and are not eligible for return, exchange, or refund under any circumstances.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@70cigars.com.

F. Price Adjustment Policy

70Cigars is committed to offering competitive prices on premium cigars.

If the price of a product purchased directly from 70Cigars.com decreases within 10 days of your purchase, you may request a price adjustment. If approved, the price difference will be issued as store credit or gift card credit.

Eligibility

The price adjustment policy applies only to products purchased directly from 70Cigars.com.

This policy does not apply to:

  • Mobile app–exclusive discounts

  • Holiday promotions

  • Special sales campaigns

  • Clearance or final-sale items

  • Limited-time promotional events

How to Request a Price Adjustment

To request a price adjustment, please contact our customer service team and provide your order details along with the updated product price shown on our website.

We will verify the price before approving any adjustment.

Holiday and Special Campaign Exclusions

The standard 10-day price adjustment policy does not apply during major sales campaigns, including but not limited to Chinese New Year, Presidents’ Day, Easter, Father’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Black Friday, Christmas sales, and other holiday or special promotions.

For questions or price adjustment requests, please contact our customer service team through the live chat button on our website.

G. International Orders

All international orders are final sale. We do not accept returns for international orders.

70Cigars is not responsible for international packages that are damaged, misdelivered, stolen, lost, delayed, or seized. This policy is final and non-negotiable.

If you choose to ship your order to a freight-forwarding warehouse, consolidation warehouse, third-party receiving warehouse, or similar third-party address, the order will be considered delivered once the package has been signed for, accepted, or marked as delivered by the carrier.

After the package has been delivered to the third-party address, 70Cigars is not responsible for any loss, damage, delay, theft, misdelivery, or missing items.

The normal estimated delivery time for international orders is 1–6 weeks. Shipments sent through USPS IPA, First-Class International, or e-PLUS may require 8–40 weeks.

Customers are responsible for all import duties, taxes, customs-clearance charges, and other related fees.

If an order is returned because taxes, duties, or customs charges were not paid, a restocking fee equal to 5% of the product value will apply.

70Cigars is not responsible if a package is stopped, held, rejected, or seized by customs. If a package is returned or refused, the original shipping fee is non-refundable. Any approved refund will apply only to the product value after applicable fees have been deducted.

Free-shipping offers do not apply to international orders.

Please allow an additional 24–48 hours for international order processing.

All international orders are shipped through USPS only.

Tier 1 – USPS Priority Mail Express International (PMEI)

Full tracking is available. Final delivery is handled by EMS.

The estimated transit time is 10–20 days to the destination country’s airport, excluding customs clearance and local delivery.

Once customs clearance has been completed, the package will be delivered through the destination country’s domestic air-mail network. If the shipment is returned, it will most likely be sent back to us by air freight.

Tier 2 – USPS Priority Mail International (PMI)

Tracking is available. Final delivery is handled by EMS.

The estimated transit time is 15–20 days to the destination country’s airport, excluding customs clearance and local delivery.

Once customs clearance has been completed, the package will be delivered through the destination country’s domestic ground-mail network. If the shipment is returned, it will generally be sent back to us by sea freight.

Tier 4 – USPS FCPIS/IPA Services

Tracking is not available. The customer assumes responsibility for any loss or damage.

H. Mainland China – High-Value Order Shipping Notice

Orders shipped to Mainland China with a value exceeding USD 275 are considered high-value orders.

To reduce the risk of loss or damage during transit, we recommend dividing high-value orders into multiple packages.

If the customer chooses to ship the entire order in one package, 70Cigars will proceed according to the customer’s request. However, please note that under the carrier’s compensation policy, the maximum compensation for Tier 1 and Tier 2 packages is USD 500 per package.

If loss or damage occurs during transit, the carrier’s maximum compensation will not exceed USD 500 per package. Any loss exceeding this amount will be the customer’s responsibility.

I. Policy Updates

70Cigars reserves the right to modify, update, or revise this Shipping and Return Policy at any time without prior notice.

By continuing to use our website, you agree to be bound by the latest version of this policy.

If there is any discrepancy between translated versions, the English version will prevail.