How can we help you?

1. Shipping Confirmation Once your order has shipped, you will automatically receive a shipping confirmation email. The order status in your online account will also be updated.
2. View Your Order Details Log in to your account at any time and select the order number beginning with “SO” to view the order details and latest status.
3. Track After Arrival After the package arrives in the destination country or region, you can continue tracking through the local postal service or delivery carrier using the same tracking number.

1. Domestic Orders Orders shipped within the contiguous United States are typically processed and shipped within 1–2 business days.
2. International Orders International orders are typically processed and shipped within 2–4 business days.
3. Sale & Holiday Items During promotions and peak periods, sale and holiday items may take 5–15 days to ship.

Full details are in our Shipping & Return Policy.

1. Tier 1 & Tier 2 Shipping Most orders arrive within approximately 15–30 days, with full tracking available.
2. Economy Shipping Economy options may take 1–7 months due to limited tracking, customs processing, local postal services, and other factors outside the carrier’s control.

1. After Shipment International tracking can take 5–10 days to appear after the tracking number is created, while the carrier processes and scans the package.
2. After Arrival When the package reaches the destination country, international tracking may pause while it transfers to the local postal service or carrier. Continue tracking on the local carrier’s website using the same tracking number.

Yes — we ship to customers across many countries and regions worldwide, including Asia, Europe, North America, and other supported destinations. After you enter your shipping address at checkout, the available options for your destination are displayed. If your country or region is not available at checkout, we are currently unable to ship there.

We recommend Tier 1 or Tier 2 Shipping for faster delivery, full tracking, and added package protection.

• Estimated delivery: 15–30 days
• Full tracking available
• Compensation of up to US$500 for eligible lost packages

Free shipping is available on orders of $100 or more shipped within the contiguous United States.

Shipping is calculated automatically from your order’s total weight and the shipping method you select. The exact cost appears at checkout once you enter your shipping address.

1. Name Enter your given name first, followed by your surname.
2. City Enter your city, municipality, or relevant administrative area.
3. Street Address Enter your complete street address, building name, unit number, and district in Address 1. If it does not fit, continue in the Company field. Leave Address 2 blank unless your address requires it.

1. Before Shipment Contact our customer service team as soon as possible to request an address update.
2. After Shipment The sender may no longer be able to change the delivery address. Once the package arrives in the destination country or region, you may try contacting the local postal service or delivery carrier — however, address changes are not guaranteed.

International orders may be subject to customs duties, import taxes, handling fees, or quantity restrictions based on the laws of the destination country or region. These charges are determined by local authorities and may change. Customers are responsible for confirming that their order complies with local import regulations and for paying any applicable fees.

If a customs payment notice does not reach you, check the package status with your local postal service or customs portal using your tracking number — many allow duties to be paid online.

1. Provide Your Order Information Please contact Customer Service and provide:
   • Your order number beginning with “SO”
   • The email address associated with the order
2. Cancellation Processing Our Customer Service team will process your cancellation request as soon as possible during regular business hours, Monday–Friday, 9:00 AM–5:00 PM ET.

1. QR Code Payments Refunds are returned to the original payment method within 3–5 business days. If you have not received your refund after this period, please contact our customer service team.
2. International Credit Cards Credit card orders are only pre-authorized when placed — the amount is temporarily held but not actually charged. Once the order is cancelled, the held amount is automatically released within 15–30 days.

1. Return to Our Warehouse A package returned by customs is sent back to our warehouse without additional return shipping charges. International returns typically take 2–12 months to arrive, depending on carrier and customs processing times.
2. Warehouse Inspection Once the package arrives, our warehouse team inspects its contents and sends a notification to the email address associated with your order.
3. Available Options Our customer service team will confirm the options available for your order, which may include store credit or a gift card, reshipment, or a refund where eligible.

Eligibility and any applicable fees are set out in our Shipping & Return Policy.

1. Credit Card If you are using a credit card for the first time, you must complete the required verification in the Account section before your payment can be processed.
2. UnionPay QR Code Select UnionPay QR Code at checkout, then scan the payment QR code displayed on the order page to complete your payment.
3. Store Credit Store credit is applied toward your order total at checkout. Any remaining balance must be paid using another available payment method.

1. Payment Not Completed in Time Payment must be completed within 24 hours of placing your order — within 12 hours for sale and promotional orders — or the order is cancelled automatically.
2. Card Verification Not Completed First-time credit card users may be asked to verify their payment. If the verification email is not answered in time, the order is cancelled. Please also check your spam or junk folder.

We run promotions from time to time — please check our website and emails for the latest offers. We do not currently offer a discount exclusively for new customers.

Restock dates depend on manufacturer availability, so we are unable to provide an exact date, and we do not take advance reservations.

1. Set a Restock Alert On any out-of-stock product page, click “Email Me When Available” and enter your email address.
2. Get Notified You will receive an email as soon as the item is back in stock and available to purchase.

Tobacco products do not usually display a specific production date or expiration date.

Most of the products we sell are recent stock received within the past six months. With proper storage, they may also be aged according to your preferences and the characteristics of the product.

No. Due to U.S. regulations, 70Cigars is unable to sell Cuban cigars or other Cuban-origin products.